Thank you for visiting The Royal Pets. Following are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Policy
1.1 Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
1.2 Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Delivery Zone||Estimated delivery time||Shipment cost|
|Self – Service||Pick-up at our store||1-2 business days||Free|
|In – House Delivery Service||Nairobi, Kiambu and its Environs||1-2 business days||Kes. 300|
|3rd Party Delivery Service||Outside Nairobi and Kiambu and within Kenya||1-3 business days||Kes. 800|
|3rd Party Delivery Service||Uganda, Tanzania, South Sudan, Ethiopia||1-7 business days||Kes. 2,000|
Delivery delays can occasionally occur.
1.3 Shipment to P.O. boxes addresses
The Royal Pets ships to addresses.
1.4 Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped .
1.5 Customs, Duties and Taxes
The Royal Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
The Royal Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
2. International Shipping Policy
We currently do not ship outside the East African Community however Specific consideration can be made.
Our Refund Policy provides detailed information about options and procedures for Refund your order.
Our Return Policy provides detailed information about options and procedures for returning your order.